We regret your order has not been received.
You may wish to try to resolve the problem (see below for possible reasons, with solutions) or if you would prefer, please call us on +44 (0) 1245 425045 between 9:00 and 18:00 GMT (GMT is the same as US Eastern time plus 5 hours) or email us at firstname.lastname@example.org at any time, quoting to us the items you are interested in. To speed up processing your order include ID numbers of the items you are interested, in any correspondence. We apologise for any inconvenience this may have caused you.
Known 'Shopping basket' problems and solutions
Is it possible you have not made any clicks on the madelena website for 20 minutes or more? This will cause what is known as a 'Session timeout', whereby all details stored for your visit are automatically erased. To avoid this, make sure you do not leave your browser idle for 20 minutes or more.
If you are working on a network behind a firewall, there could be an issue with this. Contact your network administrator and ask them for advice.
If you have tried the above and still cannot
use our shopping basket facility, contact us at email@example.com with details
of your experience, including any error messages.