All FAQ's

Click on a Question to see the answer
 
Q: Will you tell me your reserve price for items listed on eBay?
 
Q: Do you comply with eBay rules?
 
Q: I am not receiving your weekly email listing fresh items.
 
Q: This is my first time buying antiques over the internet. Should I expect problems?
 
Q: How oftern do you hold Clearance Sales?
 
Q: Glossary: what is the meaning of the word?
 
Q: What makes an antique valuable?
 
Q: Can you get it restored or repaired for me?
 
Q: Where can I find more information about my special interest?
 
Q: What is 'Antique of the Week'?
 
Q: Heads-Up emails: Can you let me know a day or so before you list fresh stock?
 
Q: Paying on-line using the credit card payment facility. Is it safe and secure?
 
Q: Do you accept PayPal payments?
 
Q: Can I pay by check or Money Order?
 
Q: Can I pay by credit card?
 
Q: Can I pay on layaway?
 
Q: Can I give you my credit card details?
 
Q: I paid using your online form. I think I paid twice! Can you advise?
 
Q: Do you have a Privacy policy?
 
Q: Do you have a shop or store?
 
Q: Do you guarantee authenticity of your antiques?
 
Q: Does the item come with a statement of authenticity?
 
Q: Can I get someone else to check it over for me?
 
Q: Satisfaction Guarantee and Return Policy.
 
Q: Do you give discount or special dealer terms?
 
Q: Your prices are lower/higher than anywhere else. Why is that?
 
Q: How reliable are Price Guides?
 
Q: Can I see pictures of how a piece looked before restoration?
 
Q: What about breakages during shipping?
 
Q: My package has not arrived. What happens now?
 
Q: How will my package be shipped?
 
Q: Christmas period shipping
 
Q: Shipping samplers: Do I have to take the frame and glass?
 
Q: Are there any duties or taxes to pay when importing into North America?
 
Q: Shipping from England - is it more expensive?
 
Q: Who pays for insurance and how are claims dealt with?
 
Q: This is my first time purchasing from an overseas seller. Should I expect problems?
 
Q: Shipping from England: How can it be as fast as US Mail or Fedex Ground?
 
Q: Shipping from England: Is damage more likely?
 
Q: My heads-up emails are not arriving.
 
Q: What is your policy on enquiries and offers?
 
Q: I am not a member and want to skip the SignIn procedure
 
Q: I have dealt with Madelena before. Do I have a SignInName and Password?
 
Q: Why do the photos appear blurry?
 
Q: Add to Basket item doesn't appear in the basket
 
Q: I am having difficulty using the website. Can you help?
 
Q: I suddenly got an error message while I was browsing. What happened?
 
Q: How do I order an item?
 
Q: When I click on a link or a navigation button I get an unexpected outcome
 
Q: How do I find what I'm looking for?
 
Q: Is my old version browser the cause of the error message?
 
Q: Clicking on your website address does not work
 
Q: The online Payment process does not work. I get an Error Message
 
Q: What is 'Home'?
 

If you could not find the answer to your question here, please email us at sales@madelena.com